Last updated: March 2026 · Applies to all orders placed with The Diet Bowl, Chennai.
1. About Us
The Diet Bowl is a homemade diet food delivery service operating in North & Central Chennai, India. We are FSSAI certified (Lic. No. 22426478000052). All meals are freshly prepared and delivered to your doorstep.
2. Pre-Order Requirement
- All orders must be placed at least one day in advance before the desired delivery date.
- Same-day orders are not accepted under any circumstances.
- Orders are confirmed only after a discussion with our team via phone or WhatsApp.
3. Delivery
- We deliver exclusively within North & Central Chennai.
- Delivery window is 12 PM – 3 PM on the scheduled day.
- Delivery times may vary slightly due to traffic or weather conditions.
- Customers must be available to receive the order within the delivery window.
- We are not liable for missed deliveries due to incorrect address information provided by the customer.
- A delivery charge of ₹5 per km applies for Daily plan users and customers located outside North & Central Chennai.
- Weekly plan subscribers receive free delivery within the serviceable area.
4. Meal Customization
- Custom meal plans are discussed and confirmed before the order is accepted.
- Any changes to the meal plan must be communicated at least one day before the delivery date.
- We make every effort to accommodate dietary preferences and restrictions, but we cannot guarantee a completely allergen-free environment.
- Customers with severe allergies must inform us prior to ordering.
- Prices for custom meal plans may vary based on ingredients and specific requirements. Final pricing will be confirmed before the order is accepted.
5. Cancellation & Refunds
- Cancellations must be made before 8 PM on the day prior to delivery.
- Cancellations after 8 PM the previous day will not be eligible for a refund, as ingredients are purchased fresh for your order.
- In the event of a failed delivery due to our fault, a full refund or re-delivery will be arranged.
- Refunds, if applicable, will be processed within 3–5 business days.
6. Payment
- Payment details will be shared by our team upon order confirmation.
- We accept UPI, bank transfer, and cash payments.
- Full payment must be completed before or at the time of delivery.
7. Food Safety
- All meals are prepared fresh on the day of delivery using ingredients sourced that morning.
- We are FSSAI certified and maintain strict hygiene standards in our kitchen.
- Meals should be consumed within 2 hours of delivery for best quality.
- Refrigerate immediately if not consuming right away; consume within the same day.
8. Limitation of Liability
- The Diet Bowl is not liable for any adverse reactions due to undisclosed allergies or medical conditions.
- We are not responsible for delays caused by circumstances beyond our control (traffic, weather, etc.).
- Our liability is limited to the value of the order placed.
9. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of our service after any changes constitutes your acceptance of the new terms.